COVID-19 & Gender Identity Clinics

This page lists information about gender identity clinics (GICs) in the UK and their current services during the COVID-19 pandemic.

This page was last revised on 01/07/20.


Table of Contents:

 


Overview

Where possible, we list, for each clinic:

  • Contact details
  • Whether a clinic is currently offering appointments
  • Whether a clinic is currently seeing new patients from the waiting list
  • Whether a clinic is currently recommending new hormone prescriptions
  • Estimated first appointment waiting time
  • Other services available
  • Best method of contact
  • Official information

This table summarises the current situation:

This table shows whether clinics are offering Appointments by 📞 phone or 💻 video. Even when a clinic says it is not providing appointments, if you are expecting one we recommend contacting them anyway, as the situation may change. A ~ tilde indicates mixed information from the GIC and a ❓ question mark indicates unknown information. All clinics have some provision to maintain care for existing patients, but only those with a Covid-19 Info Update ✔️ have detailed this publicly.

Most clinics are not doing intake for New Patients from the waiting list (❌), but some are (✔️). Most clinics are not recommending New Prescriptions for hormones during the lockdown (❌), but some may (✔️), and all are maintaining existing prescriptions. This means that most medical transitions are not currently progressing.

Waiting Times are a pre-pandemic estimated minimum wait to first appointment and are based on patient reports. Clinics which are not seeing or progressing new patients will now have a longer wait. Belfast was already not seeing new patients before the pandemic.

Information has been collated from GIC websites, emailing GICs, and community information-sharing. We have done our best to double-check information. Updates and corrections are welcome to transhealthuk[at]riseup.net.

 


Clinics


England


The Tavistock and Portman NHS Foundation Trust (aka Charing Cross, CX), Gender Identity Clinic (for over 18s), London

Address: 179-183 Fulham Palace Road, Hammersmith, W6 8QZ

Telephone number: 0208 938 7590

Fax number: 0208 181 4506

Appointments: No face-to-face appointments. No new endocrinologist appointments. Videocall appointments are available for all patients, with phone appointments provided where this is not possible.

Seeing new patients? We have heard reports that the clinic is seeing new patients from the waiting list, but have not confirmed this with the clinic.

Recommending new prescriptions? Hormone and surgery referrals will only be made following videocall appointments, and only after lockdown is lifted allowing for in-person team meetings.

First appointment waiting time: 32 months minimum; currently taking new referrals.

Best way to contact: 

Official information

 


The Tavistock and Portman NHS Foundation Trust, Gender Identity Development Service (for under 18s), London

Address: GIDS, The Tavistock Centre, 20 Belsize Lane, London, NW3 5BA

Telephone number: 020 8938 2030/1

Email address: gids@tavi-port.nhs.uk / gic.springsummer@nhs.net

Appointments: No face-to-face appointments, already booked appointments will be done over the phone. No new endocrinologist appointments; already booked endocrinology appointments will be done over phone where possible.

Seeing new patients? No.

Recommending new prescriptions? No.

First appointment waiting time: 27 months minimum to first appointment.

Best way to contact: 

Official information:


Leeds and York Partnership Gender Identity Service

Address: The Newsam Centre, Seacroft Hospital, York Road, Leeds, LS14 6WB

Telephone number: 0113 85 56346

Email address: gid.lypft@nhs.net

Appointments: All appointments were suspended in March 2020. The website states that these are now being rebooked from 13th of July onwards, and that existing patients are being prioritised. previously all cancelled. The website now states that previously-booked appointments will be rearranged by phone “on a week-by-week basis”.

Seeing new patients? No.

Recommending new prescriptions? Yes. The website states that “we are able to start offering end of assessment (diagnostic appointments) via virtual consultation using Attend Anywhere”, and that “although we are still unable to provide new patient hormone appointments, we are offering follow up hormone appointments by telephone for existing service users in our hormone clinic.” This means that existing patients can now get a new hormone prescription, but that new patients are not yet being seen.

First appointment waiting time: 30 months minimum pre-pandemic.

Best way to contact: They are asking for people to email gid.lypft@nhs.net rather than call them.

Official information: Semi-regularly updated on their website.

 


Northamptonshire GIC 

Address: Danetre Hospital, H Block, London Road, Daventry, Northants, NN11 4DY

Telephone number: 01327 708147

Email address: genderclinic@nhft.nhs.uk

Appointments: Reduced services: managing urgent queries only. Some services and appointments will go ahead via telephone or video conferencing technology if available. Some appointments will be cancelled. If you have an appointment coming up, the service will be in touch with you individually to explain what the arrangements are.

Seeing new patients? We believe not, as they told us they are managing urgent queries only. It is worth pursuing in any case.

Recommending new prescriptions? We believe not, as they told us they are managing urgent queries only. It is worth pursuing in any case.

First appointment waiting time: 40 months minimum, taking new referrals. Self-referral is possible with provision of GP’s details following a discussion with your GP. This is called a Memorandum of Understanding (MOU) which is like a shared care agreement between your GP and the GIC.

Best way to contact: Quick response via email – genderclinic@nhft.nhs.uk

Official information: Official webpage. No pandemic update provided. Information here supplied via email.

 


Northern Region Gender Service, Newcastle

Address: Benfield House, Walkergate Park, Benfield Road, Newcastle, NE6 4PF

Telephone number: 0191 246 6800

Appointments: Yes, phone and video appointments are being offered at least to current patients.

Seeing new patients? No.

Recommending new prescriptions? No.

Waiting time for first appointment: 26 months minimum

Official information: Official webpage. No pandemic update provided. Information here supplied via email.

 


Nottinghamshire Centre for Transgender Health, Nottingham

Address: The Nottingham Centre for Transgender Health, 12 Broad Street, Nottingham, Nottinghamshire, NG1 3AL

Telephone number: 0115 876 0160

Email: not-tr.gender-services@nhs.net

Appointments: Existing and new appointments talking place by video and phone.

Seeing new patients? Yes, continuing to see new patients from the waiting list.

Recommending new prescriptions? Yes, continuing to recommend hormone treatments for patients.

First appointment waiting time: 30 months minimum

Best way to contact: Email not-tr.gender-services@nhs.net or phone 0115 876 0160. Due to staff shortages it might take longer than usual to get through. If it is not urgent, it is better to email than call as their phone lines are very busy. If you have been referred to or are attending the Centre, you can call their support service for information and advice. The support service is open on Monday, Tuesday and Thursday from 2pm until 7pm. Call 020 7832 5813.

Other services: The GIC advised us that “Additional support to our waiting list and caseload is now available through our support service provided in partnership with Gendered Intelligence. The service is now operating 5 days a week with an increased capacity.” Details can be found on the Gendered Intelligence website.

Official information: Appointments and services.

 


Porterbrook Clinic Gender Identity Service, Sheffield

Address: Porterbrook Clinic, Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF

Telephone number: 01142716671

Email address: porterbrook@shsc.nhs.uk

Appointments: No face-to-face appointments; phone and video appointments for already booked appointments where possible, otherwise appointments will be rescheduled.

Seeing new patients? We understand from their email that new patients will only be seen after lockdown is eased. It is worth pursuing in any case.

Recommending new prescriptions? Unclear. They state they are not able to sign off and deal with consent for hormones or surgery over the phone. However, they are also offering video appointments, and other practices are diagnosing and prescribing via these, so we recommend asking for a video appointment where possible.

First appointment waiting time: 30 months minimum; taking new referrals.

Other services: 24/7 telephone lines for urgent mental health support, advice and triage. These are for people of all ages and provide access to urgent mental health support. Call 0114 226 3636 if you require urgent mental health support. Call 0114 226 3797 if you work for an agency such as the police, ambulance service, local authority or other similar organisation and require urgent mental health support.

Best way to contact: Phone 01142716671 or email porterbrook@shsc.nhs.uk

Official information: Appointments and services.

 


West of England Specialised Gender Identity Service (aka The Laurels), Exeter

Address: The Laurels, 11-15 Dix’s Field, Exeter, EX1 1QA

Telephone number: 01392 677077

Email address: dnp-tr.thelaurels@nhs.net

Appointments: The majority of previously-booked face-to-face appointments are being done over the phone.

Seeing new patients? Unknown

Recommending new prescriptions? Unknown

First appointment waiting time: 46 months minimum; taking new referrals.

Best way to contact: Information pending, try the contact details listed above.

Official information: Official webpage. No pandemic update online, but one was sent to existing patients by post.

 


Scotland


Chalmers Gender Identity Clinic, Edinburgh

Address: 2A Chalmers Street, Edinburgh EH3 9ES

Appointments: No face-to-face appointments at the moment. For already booked appointments, clinicians will arrange a video or phone appointment. We have also been informed that you can request an appointment by calling an unlisted number (not the main phone line): 0131 536 2034

Seeing new patients? Yes, new patients from the waiting list are being seen.

Recommending new prescriptions? Yes.

First appointment waiting time: 26 months minimum; taking new referrals.

Best way to contact: Call the main Chalmers phone line on 0131 536 1070 and they will forward a message (the line may be very busy).

Official information:

 


Sandyford Gender Identity Service, Glasgow

Address: 6 Sandyford Place, Glasgow, G37NB

Telephone number: 0141 211 8137 (8.30 – 11.30am Monday to Friday) for gender clinic, 0141 211 8130 for general clinic.

Email address: sandyford@ggc.scot.nhs.uk

Appointments: Sandyford have advised patients that ” All gender identity service appointments have been cancelled from 23rd March 2020. However, we want to assure you that if your appointment has been cancelled you will be offered an appointment as soon as we are able to reschedule. Telemedicine appointments have been taking place in some instances.” We have heard directly from some patients that they have received such appointments, so if you need or are expecting one we recommend contacting them directly at the numbers above.

Seeing new patients? No.

Recommending new prescriptions? No.

First appointment waiting time: 31 months minimum; accepting new referrals.

Other services: “If your emotional or mental well-being is being adversely affected by these specific temporary service changes, and it would be helpful to access some telephone support, please call Sandyford Counselling and Support Service on 1041 211 6700 (Mon – Fri, 9.30am to 4.00pm).”

Best way to contact: 0141 211 8137 (8.30 – 11.30am Monday to Friday) for gender clinic, 0141 211 8130 for general clinic.. Email addresses for non-urgent enquiries are listed below.

Official information: Services and Appointments

 


Sandyford Gender Identity Service (Under 18s), Glasgow

Address: 6 Sandyford Place, Glasgow, G37NB

Telephone number: 01412118130

Email address: sandyford@ggc.scot.nhs.uk

Appointments: The website states that all appointment are cancelled; phone calls not taken due to staff absence. However, we have heard anecdotally from patients that some existing appointments will now take place by phone. If you are expecting an appointment, we recommend getting in touch with them to recommend a phone appointment. For young people, a general clinic service is available for pre-booking, Tuesdays and Thursdays 4-7pm, but specialist gender care is unlikely to be available at these. If you have experience of using this service, please contact us with information.

Seeing new patients? No.

Recommending new prescriptions? No.

First appointment waiting time: 29 months minimum; accepting new referrals. If you have information on this, please email us.

Best way to contact: Contact the gender service for general enquiries and if you’re having difficulty obtaining your usual hormone medication from your GP. Email addresses are listed below.

Official information: Services and Appointments, Young People’s Clinic

 


Inverness Gender Identity Service, Inverness

Address: Highland Sexual Health Clinic, Zone 14, Raigmore Hospital, Old Perth Road, Inverness, IV2 3UJ

Telephone number: 01463 704202

Appointments: No new appointments. Scottish Trans Alliance has stated that, “We have been told by Inverness GIC that they have already contacted their patients to check that there is no problem with their hormone prescriptions.”

Seeing new patients? No.

Recommending new prescriptions? No.

Official information: Official website. No pandemic update.

 


Aberdeen Grampian Gender Identity Clinic, Aberdeen

Address: Adult Psychiatry, Royal Cornhill Hospital, Cornhill Road, ABERDEEN, AB25 2ZH

Telephone number: 01224 557651

Email address: Grampian.gic@nhs.net

Appointments: Suspended as of 24/04/20

Seeing new patients? No

Recommending new prescriptions? No

First appointment waiting time: 12 months minimum (but all now suspended)

Official information: None.

 


Northern Ireland


Brackenburn Clinic, Belfast

Address: Shimna House, Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8BH

Telephone number: (028) 9504 0161

Email address: BrackenburnClinic@belfasttrust.hscni.net

Appointments: Telephone review appointments are being maintained at the moment with all patients on the active clinic caseload to provide support.

Seeing new patients? No.

Recommending new prescriptions? No.

First appointment waiting time: Due to staff shortages, the clinic had not been seeing new patients for some time prior to the pandemic. This situation will not change during the current crisis.

Best way to contact: Quick to respond to email – use BrackenburnClinic@belfasttrust.hscni.net. During the current emergency, the clinic will try and answer all enquiries, but given the unpredictable nature of the situation they may soon only be able to respond to those which involve very urgent issues or emergencies.

Official information: Official website. No pandemic update.


Knowing Our Identity (Under 18s), Belfast

NB: We are not receiving replies from this clinic and have been unable to get information from the community about its service provision. If you know more, please get in touch.

Address: Beechcroft CAMHS Unit, Forster Green Hospital, 110 Saintfield Road, Belfast, BT8 6GR

Telephone number: 028 9063 8000

Email address: Unknown

Appointments: Unknown

Seeing new patients? Unknown

Recommending new prescriptions? Unknown

First appointment waiting time: Unknown

Best way to contact: Unknown

Official information: Official website. No pandemic update.

 


Wales


Welsh Gender Service, Cardiff

Telephone number: 02921 836612

Email address: Cav.wgs_enquiries@wales.nhs.uk

Appointments: Existing patients are getting appointments by phone and video.

Seeing new patients? No.

Recommending new prescriptions? No.

First appointment waiting time: 27 months minimum; accepting new referrals.

Official information: Services and Appointments

 


Help Us Update this Information

Some GICs refuse to give this information to people who are not existing patients. We are particularly in need of information for Aberdeen GIC, Nottinghamshire GIC, and The Laurels (Exeter). You can help us by asking them for the information and emailing it to transhealthuk[at]riseup.net. You can find contact details for each GIC above. Here is a sample letter:

Hello,

I am a patient at your clinic and my details are (name and birth date). In light of the current COVID-19 crisis, I would like to ask

  • Is the GIC still offering appointments and if so in what capacity?
  • Is the GIC still able to prescribe hormones and sign off surgeries in these appointments?
  • Are there any additional services offered to trans people using this service right now?
  • What are the current waiting times and is the GIC still taking new referrals at this moment?

Thank you,

(Name)

 


 

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